SIR20216 :: Certificate II in Retail Services


This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.

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Target Audience


Participants enrolling in this qualification generally are jobseekers interested in retail industry. They are typically individuals to be competent in the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

The student cohort will have little to no industry experience and will be job seekers that require job ready skills to enter the industry. In addition, ARA Retail Institute’s research indicates that the participant’s main objective in participating in these programs is to find employment

Career Opportunities

Job roles

Individuals with this qualification are able to perform roles, such as:

  • business to business sales officer
  • sales representative and customer service officer

Entry Requirements

The participants are recommended to have the Internet access and basic technology skills when undertaking this qualification.
Entry requirement questionnaire including LLN is undertaken during the enrolment / prior the commencement of the course. Where the indicatives outcomes of participants who require additional support for their language, literacy and numeracy skills would be reviewed on case by case situation.

Education Pathway

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Pathways into the qualification

Individuals may undertake the qualification with little or no experience in the industry.

Pathways from the qualification

After achieving SIR20216 Certificate II in Retail Services, individuals may undertake:

  • SIR30216 Certificate III in Retail

Course Information

Course Structure

Cost and Duration


Full Price: $ 2,200

Government Funding Information


This program is delivered over a period of 1 -2 months to allow time for the development of the underpinning workplace skills and the completion of workplace projects.

Participant Handbook

Participant Handbook ()


This program is delivered over a period of 1 -2 months to allow time for the development of the underpinning workplace skills and the completion of workplace projects.

Admission

ARA Retail Institute offers various intakes across Australian states throughout the year.

To Enrol

Please contact us for more information or to arrange appointment for your specific requirements.