SIR20216 :: Certificate II in Retail Services


This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

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Target Audience


Participants enrolling in this qualification generally are jobseekers interested in retail industry.

They are typically individuals to be competent in the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

Career Opportunities

Job roles

Possible job roles for individuals with this Qualification are business to business sales officer, sales representative and customer service officer.

Entry Requirements

Qualification entry requirement

  • There are no Qualification entry requirements to this course

ARA entry requirement

  • The participants are required to have internet access and basic technology skills when undertaking this qualification.
  • Entry requirement questionnaire, including Language, Literacy and Numeracy (LLN) test, is undertaken during the enrolment/prior the commencement of the course. Where the outcome indicates that the participant requires additional support for their LLN skills, it would be reviewed on case by case basis.
  • Participants must have the ability to undertake a work placement (ARA will assist in sourcing an appropriate workplace).

Education Pathway

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Pathways from the qualification

  • After achieving SIR20216 Certificate II in Retail Services, individuals may undertake:
    • SIR30216 Certificate III in Retail

Course Information

Course Structure

Cost and Duration

Government Funding Information

  • Please note: government funding may be available for eligible candidate.
  • Please refer to the current Statement of Fees for further details on ARA Retail Institute website.

This course will be delivered over 5 weeks with a Volume of Learning of 190 hours

The total volume of learning will comprise of the following:

Theory training

  • 15 classroom sessions (5 hours per session) completed over 3 weeks = 75 hours

Unsupervised activities

  • Approx. 15 hours of homework/research per week (over 5 weeks) = 75 hours

Work placement:

  • 2 weeks (20 hours per week) = 40 hours

Handbook & Assessment

Participant Handbook ()


The assessment process will include the gathering of evidence to demonstrate the student’s competence. You will be advised of the assessment requirements at the beginning of each unit through documented assessment tasks that will clearly outline all required tasks that must be completed to achieve competence within the specified unit.

Your competencies for each unit will be assessed through the following assessment methods:

Knowledge Assessment Tool (KAT)

  • The assessment focuses on assessing the knowledge evidence of the unit of competencies in the form of written questions.

Skills Application Tool (SAT)

  • The assessment focuses on assessing the performance evidence of the units of competencies in the form of practical demonstration.

Retail Innovation Tool (RIT)

  • This assessment is started with case study / facts / specific retail standard to explore and provide you with some insights by answering the questions and implement them in the different context.

Admission

ARA Retail Institute offers various intakes across Australian states throughout the year.

To Enrol

Please contact us for more information or to arrange appointment for your specific requirements.