SIR20212 :: Certificate II in Retail Services


This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.

Customizr_CertII

Target Audience


Students enrolling in this qualification generally are jobseekers or employed in the industry. They are typically individuals to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context.

Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.

Career Opportunities

Job roles

Individuals with this qualification are able to perform roles, such as:

  • provide product and service advice in a retail store
  • sell products and services in a variety of retail settings
  • work as a checkout operator
  • check stock and replenish shelves
  • organise and maintain work areas and displays.

 

Possible job titles

  • sales assistant
  • customer service assistant

Entry Requirements

Individuals may undertake the qualification with little or no experience in the industry.

Entry requirement questionnaire is undertaken during the enrolment / prior the commencement of the course.

When Online Platform is used, please ensure the following system requirements are satisfied:

  • Operating System : Win 7, Mac OSX 10.7+
  • Internet Connection : Broadband connection or faster is recommended. Dial-up access will be significantly slower, and it’s not recommend for using Moodle.
  • Internet Browser: Firefox 15 +, Chrome 25 +, Internet Explorer 9 +, Safari 6+ and Opera 9 + are officially supported; however any modern web browser are recommended. JavaScript and Pop-ups must be enabled and the security settings must accept cookies.
  • Plug-ins: Flash browser plug-in version 10+ is required for desktop browser access.
  • Adobe Acrobat Reader: Some documents are in the PDF format thus require Adobe Acrobat to open the PDF file.

Education Pathway

This qualification is suitable for an Australian Apprenticeship pathway and is also appropriate for VET in Schools (VETiS) delivery.

Pathways into the qualification

Individuals may undertake the qualification with little or no experience in the industry.

Pathways from the qualification

After achieving SIR20212 Certificate II in Retail Services, individuals may undertake:

  • SIR30212 Certificate III in Retail Operations
  • SIR30312 Certificate III in Retail Supervision
  • SIR30412 Certificate III in Business-to-Business Sales

Course Information

Course Structure

Cost and Duration

Government Funding Information


This program is delivered over a period of 1 -2 months to allow time for the development of the underpinning workplace skills and the completion of workplace projects.

Participant Handbook

Participant Handbook ()

Government Funding Information


This program is delivered over a period of 1 -2 months to allow time for the development of the underpinning workplace skills and the completion of workplace projects.

Admission

ARA Retail Institute offers various intakes across Australian states  throughout the year.

To Enrol

Please contact us for more information or to arrange appointment for your specific requirements.